Share review of North Brink Practice

North Brink Practice 2023-07-12 Person 2 5 0

I had an issue getting my prescription and had to go to another pharmacy. When they tried to scan my prescription it was still with North brink. I called to get it released. Rather than the receptionist getting up and walking less than 30 seconds down the corridor to the pharmacy to ask them to do this or calling them to ask them to do this she said she would send a message. This was at 9.30am. I could wait as had to get back to work so went back to the pharmacy on my lunch. It had still not been released 4 hours later through the apparent urgent message sent by reception. So I had to drive back to the surgery, get it released and drive back to the pharmacy. This was completely unacceptable, if thr pharmacy is busy they not going to be checking messages or emails. Reception needs to be more proactive.

As stated above. Also I've now been given 3 different diagnosis from different people since 2019 at North brink. This is very frustrating, rather than dishing out more treatments that may not work I should have been asked what I believe or want, I.e based on 3 different diagnosis I would prefer to be referred to a dermatologist rather than having to keep going through flare ups, further discomfort and more cost of ineffective treatments