Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Newland Surgery
2015-04-18
Person
4
5
0
18th April 2015
Friendly staff, good care.
I like the computer screen to book arrival but perhaps it should be rewarded so it's obvious the computer is recording your arrival for am appointment with Mrs Jane Smith.
At present it reads as if the computer thinks I am Mrs Jane smith confusing!
Newland Surgery
2015-04-18
Person
5
5
0
18th April 2015
Very good doctor who does not rush you.
16th September 2015
Response from Newland Surgery
Thank you for your feedback
Newland Surgery
2015-04-18
Person
3
5
0
18th April 2015
- The time that is allocated for clients to phone regarding prescription is rather short 9-11 am.
Its almost impossible to call you if you have part time and cannot use your phone during this time.
- When phoning reception it takes a long time for them to answer the phone. In the past few months I have rung for at least four minutes before its answered. Thank you.
16th September 2015
Response from Newland Surgery
Thank you for your feedback. We will be contacting our telephone provided to find out a solution to this problem.
Newland Surgery
2015-04-18
Person
5
5
0
18th April 2015
Nice, efficient nurse. Doctor who is caring and organised.
Newland Surgery
2015-04-18
Person
4
5
0
18th April 2015
Unable to arrange appt over phone for same day, which was urgent. Presented myself at surgery and was able to see duty doctor within less than one hour. A satisfactory outcome.
19th May 2015
Response from Newland Surgery
Thank you for your feedback. We have made some changes to our appointment system to help deal with workload, for patients to plan their appointments and those who need to be seen that day. You can still book advance appointments for routine reviews or follow ups, but we also now have an emergency clinic for anyone who urgently needs to be seen on that day. We will be monitoring this closely.
Resources
Short link to review Newland Surgery: http://iwgc.net/ecge4