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Newland Surgery 2017-02-13 Person 1 5 0

Recently had to contact the surgery for a close elderly relative (94 years of age) who was in extreme pain and staying with me, as this practice is the one I currently use. The doctor came out but did very little . She didn't take blood pressure and didn't consider acute pain to warrant an emergency call. After she left and the ambulance didn't arrive, I called 999 myself and eventually the ambulance arrived. The paramedics asked me how long she had been the state she was in and worked very hard to try and get stats etc.. They rushed her to hospital and the team did all they could but she didn't survive and died in the early hours of the next morning. My complaint is that if the doctor had tried a bit harder my Mum may have survived but even if she didn't the hospital would have been able to administer medication sooner and she wouldn't have been suffering for so long.