Share review of Newland Surgery

Newland Surgery 2017-03-14 Person 2 5 0

What has happened to my surgery? Each time I try and make an appointment for either myself or my elderly parents I am met with an antagonistic older receptionist response who takes great pains to explain to me 'the system' and 'how busy' the GPs are and then tells me I have to phone the next morning at 8am to 'get in quick'. Maybe I am unlucky that I get the same lady answering the phone on a monday morning. It used to be that the receptionists usef to greet me with their name - my constructive suggestion is that perhaps this polite welcolme could be introduced - maybe then this receptionist concerned may be less abrasive.