New Hayesbank Surgery

New Hayesbank Surgery 2018-01-12 Person 2 5 0

I’ve been here since April 2016 it’s an absolute joke to get to see a GP appalling service and I been trying to get my son registered and. Husband absolute joke here stop taking on people not within the area would be a great idea maybe get them on a list in there own area free up the space for patients who actually live here

New Hayesbank Surgery 2017-10-06 Person 1 5 0

I have tried to get my test results and have had to wait for a doctor to call me back. I had to wait three days snd today the doctor didn’t call till 7.30 pm as it was only ringing for a short period I didn’t have time to answer it and have no way of contacting the doctor at this time to get my results as I keep being redirected. The whole experience has been very stressful and I’m still awaiting my test results. I’m sure when I call Monday there won’t be any appointments and thi whole process will start again.

New Hayesbank Surgery 2017-07-19 Person 5 5 0

Today I phoned the surgery to get an appointment for my Father. I was using my mobile so I was aware how long the process would take me. I was impressed how quickly I was talking to someone. That person was Karen S. I have never before encountered such a helpful and positive receptionist at this surgery or indeed my own, which for your information is out of your area. Her customer care and understanding of my need was excellent. What a breath of fresh air it was for somebody to take control in a positive and professional manner. She is an asset to your practice.

New Hayesbank Surgery 2017-07-03 Person 0 5 0

I am a new patient. I tried to call them as they're supposedly open late on a Monday, but strangely the telephone wizard said to call back when they are open!!! I called in personally as I wanted to check if they were open late. The receptionist was most unhelpful! I asked for an appointment she said I would have to wait 3 weeks!!!! Then told me I could call the next day and maybe a Doctor would talk to me to verify if I they should see me!!! OMG!!! Then she proceeded to tell me how many patients they have to service. Like someone said earlier!! Why should I have to suffer for their greed!!! To make more money at the patients expense!! This is a ridiculous organisation!! I will be looking for another Doctor!! Any recommendations please? I've not even seen anyone there and I want to leave!!!!! It's a joke!!!!

New Hayesbank Surgery 2017-07-03 Person 0 5 0

I am a new patient. I tried to call them as they're supposedly open late on a Monday, but strangely the telephone wizard said to call back when they are open!!! I called in personally as I wanted to check if they were open late. The receptionist was most unhelpful! I asked for an appointment she said I would have to wait 3 weeks!!!! Then told me I could call the next day and maybe a Doctor would talk to me to verify if I they should see me!!! OMG!!! Then she proceeded to tell me how many patients they have to service. Like someone said earlier!! Why should I have to suffer for their greed!!! To make more money at the patients expense!! This is a ridiculous organisation!! I will be looking for another Doctor!! Any recommendations please? I've not even seen anyone there and I want to leave!!!!! It's a joke!!!!