New Hayesbank Surgery

New Hayesbank Surgery 2015-05-28 Person 3 5 0

My doctor is Dr Raschid, having tried by both phone and online over the last month or so to get an appointment with her to discuss on going treatment, with no success, I have finally given up and decided to see another doctor. I just keep getting told she has not released any appointments and to try again the next day. This is not the first time this has happened and it is always extremely difficult to get an appointment with Doctor Raschid. The receptionists whilst always helpful and polite just say they do not know when she will be in surgery or when she will have appointments available. I am really sorry to say this as I have been with this surgery for nine years now and before that through my childhood. I am now 67. But it really is not good enough to not know when a doctor is liable to have appointments free and when they are coming in at all to work. When you have on going problems it is nice and best to see the same doctor each time for consistency and not have to repeat the story over and over again to a new doctor each time. I really think this problem with Dr Raschid especially needs to be addressed.

New Hayesbank Surgery 2015-03-23 Person 5 5 0

Excellent service from receptionist to doctor

New Hayesbank Surgery 2015-03-10 Person 4 5 0

My husband & I have been registered at the surgery for 3 years & haven't had to visit very often in that time, but when we have the GP's have always been very helpful & informative. I love the phone system (even though there is a bit of a delay getting through because of all the choices, should you simply wish to speak to someone, ), as you can do most things just through the automated system. Receptionists are a mixed bag, either really pleasant & helpful or absolutely dire! On one occasion my husband was stood at the desk for 5 minutes (he timed it) & completely ignored by the receptionist, who was intent on completing whatever vital & important task she was doing on the computer screen. She didn't even have the grace & manners to look up & acknowledge him! He could see the receptionist behind her in the main reception area, so he walked around to ask her for the prescription he'd called in for, only to be told he had to go back around to the lobby reception area for it. By the time he got back there, the queue had grown & a frail, elderly couple had to stand for ages waiting to be acknowledged by reception. Bit of a farce, on that occasion. That said, my husband had an appt in the West Wing yesterday (10/03)& Trudy (Trudi?) was brilliant. I was very impressed with how she handled a constant stream of phone calls (some of which were clearly stroppy patients) & patients at the desk. She had such a friendly, calm manner & remained polite, helpful & professional throughout all of her encounters. Her attention to patient confidentiality was great too.

New Hayesbank Surgery 2015-02-25 Person 4 5 0

Over the past 10 days I met with Dr Tuxford, nurse Vicky and Dr Bouchard. They all listened to what I had to say and were helpful and charming. The only criticism I have is of the computerised check in system. It doesn't work, or at least, not very often. The result of the failure is a melee at the reception area. My only suggestion for the patients is patience and maybe some gay badinage with your fellows.

New Hayesbank Surgery 2015-01-28 Person 5 5 0

The automatic telephone appointment system worked well when booking an emergency appointment. As always teh staff in teh surgery were extremely helpful and polite.