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Loxwood Medical Practice
2024-05-28
Person
1
5
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28th May 2024
It is nearly impossible to see or speak to a doctor. The receptionists are aggressive and unhelpful. The e-consult system is terrible. I came into the surgery on Friday because I was suffering with some chest pain but it was so unwelcoming that I walked straight out again. Nothing about the surgery makes me want to engage with it. I know that primary care is under pressure (I have been a GP) but the surgery makes me want to stay away.... although the alternatives are even worse, I suppose (A&E at Guildford).
Suggested improvements
Being able to book an appointment with my GP would be a first step. Without having to go through the e-consult, which is dreadful.
11th July 2024
Response from Loxwood Medical Practice
We are sorry to hear that you were unhappy during your visit to the surgery. The eConsult form is an NHS backed service that helps us allocate appointments and care appropriately to meet the high demand. Whilst we appreciate it doesn't suit everyone, it is proven to be successful for the majority of patients. All eConsults and telephone triage consultations are reviewed by a duty clinician and the admin team advised to allocate an appointment or signpost the patient to the most appropriate service, within a clinically safe timescale. Any patients presenting to our surgery with symptoms that require urgent assessment will also be seen on the same day by our duty clinician and signposted to the most appropriate service for urgent treatment. We appreciate this is a public platform, so if you wish to contact the surgery to discuss in more detail about your personal experience please contact sxicb-wsx.complaints.loxwoodmedicalpractice@nhs.net