Share review of Lime Tree Surgery

Lime Tree Surgery 2016-08-14 Person 2 5 0

WE WERE GOING ON HOLIDAY ON AUGUST 5TH. ALTHOUGH THEY WERE NOT DUE FOR REPEAT, WE ORDERED OUR TABLETS IN GOOD TIME. WE HAD ELECTRONIC ACKNOWLEDGEMENT OF OUR ORDER, STATING THE PRESCRIPTIONS WOULD BE AVAILABLE TO COLLECT ON 1ST. AUGUST. WE WERE PASSING BY OUR CHOSEN PHARMACY ON 2ND. AUGUST BUT PHARMACIST SAID NO FAX HAD BEEN RECEIVED. SHE TELEPHONED THE SURGERY AND THEY DIDN'T UNDERSTAND WHAT WAS REQUIRED OF THEM. IT APPEARS THAT THE COMMUNICATION WE HAD WAS TO INFORM US THAT THE PAPERWORK WOULD BE READY ON THE 1ST, NOT AT THE PHARMACY BUT AT THE SURGERY. OUR HELPFUL PHARMACIST HAD TO EXPLAIN THE MECHANICS OF ELECTRONIC ORDERING AND WE PICKED THEM UP ON 3RD. AUGUST. A BAD SHOW THEM NOT KNOWING THE SYSTEM.