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Written by a patient
28th April 2015


Were you involved enough in decisions made about your care and treatment? - I have a different doctor/nurse every time I visit, there is no 1 on 1 care. I have been in multiple times with problems to be dismissed and told I am fine. So I eventually get taken to hospital and given the care I need and deserve. The internet tells me more than these lot! Were the receptionists helpful? - They are the most rudest and patronizing receptionists I have ever dealt with. Watching them at the surgery talking to patients is like watching Jeremy Kyle. Is it easy to get an appointment (either by telephone and/or at the surgery)? - Once you do get through, you're pretty much laughed at, what a ridiculous request at 08:15AM!!! Were such a big inconvenience. Do something about it NHS.

Recommend
Involvement
Cleanliness
Staff
Appointment