Langham Place Surgery

Doctor listened to me, explained very well.

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Written by a patient

after visiting a doctor, I was told if no improvement, I would need to come back. Chance would be a fine thing!!! today I tried to book an appointment to suit me!!! you are apparently not able to accommodate me??? I thought the nhs was supposed to be for the benefit of the patient? I don't think I need an urgent right now appointment, but I do need to follow up given that some of my symptoms are synonymous with a family member who has had throat cancer!!!! I have rung 25 time today to get through and last week was promised a doctor call back???? that never happened. are we by this example all to give up work so we can now get a doctors appointment??? and should get I get a late diagnosis, if this should be the case, I know the BMC will not hold you accountable. Fundamentally your SYSTEM is not working, it only covers those who have all the time in the world to get appointments, the retired and those on benefits????

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Care reed today 10/9/18 was good. Rang in the morning was told only appt available was 9:00 am. Then hour later, my daughter reed for phone to bring in at 2:30 pm today. The turn was quick and receptionist were a great help. Keep up the good work. The dr was through.

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The paramedic today was extremely understanding and helpful. He really listened to my problems and advised the best treatment for me. Can I just say so on the reception is extremely helpful and called me back today for my appointment which was much appreciated. You all works hard and all appreciated. Thank you.

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Very good.

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Involvement

Cleanliness

Staff

Appointment