Langham Place Surgery

Langham Place Surgery 2024-07-02 Person 5 5 0

Was seen by a lovely lady who took my bloods and was professional throughout.

Nothing

Langham Place Surgery 2024-07-02 Person 5 5 0

Great service as always, thanks!

Nothing

Langham Place Surgery 2024-07-01 Person 3 5 0

It is always difficult to get an appointment and the new “triage” makes it worse. They ask personal questions I was uncomfortable answering to the receptionist. I was also certain whilst on hold this information was then relayed to another staff member , where was this done in the main reception area where public can hear? I know the public can hear as I’ve been sat waiting for an appointment and hear personal details of other patients. Not very happy about that especially as a social worker I have case families that attend the same practice as I do and my surname is very distinctive

More discreet around requesting information from patients, completed in a confidenial area. Is it really necessary to ask so many such personal questions - I felt I was justifying my reason to see a GP

Langham Place Surgery 2024-07-01 Person 4 5 0

Appointment with nurse is fine but appointment with a doctor is almost impossible.

In instances where a nurse can attend to you then everything is fine.

Langham Place Surgery 2024-07-01 Person 4 5 0

Totally satisfied with the appointment.. Dr Matthew Bundock was delayed but understandably as when I went in.. he gave each patient the time to talk and thoroughly understand and empathize."& Listen". he is a credit to your clinic and is a breath of fresh air.. when there's so much negativity around GP surgeries and the services they give.. Dr Bundock keep doing what your doing .

Instead of having to que up amongst other patients which is always hrs of waiting when actually the surgery ask u to get back to them about appt..can u not just use what the ngh use..a text service . Texting yes or no to a number if u need them to attend and verify appointment..I stead of wasting time and resources on both ends !