Langham Place Surgery

Langham Place Surgery 2024-07-18 Person 2 5 0

I had asthma treatment cancelled by the surgery nurse without review. I then could not get a preventative inhaler (requested but not issued by surgery) which led to a A&E trip for a chest infection that might been avoided if medication given. My health issue was then rediagnosed from chest infection to asthma ‘ flare’ up by a Langham place GP without seeing me or talking to me. Then nurse booked me review apptS without consultation in my work day time and then has no appts to reschedule any time soon. In addition my partner has had ‘medication review appts 7ral times and not on any medication from a gp in the last 27 years. 50 people on hold at 8am, locum gps over the phone because f2f appts are booked up by 08:30 with surgery GPs. Booked non urgent appointments never available with surgery GPs.

A booking system that works. Co-production across all aspects of the work of surgery, Surgery staff not to make ballots without consultation with patient first. As leaves patients with ball ‘in their court’ and ‘their fault’ if they don’t rearrange: is very very poor, manipulative practice and wastes clinic time. Appts with surgery gps. Face to face or at least offer online/ teams appts. Checking people records so medication review appts are sent to only people asked to take prescribed medication. Opening up of booked / non urgent appts more than once in a week. Covid has gone so why security screens now.??? No such screens at Nhft hospital cafes ????

Langham Place Surgery 2024-07-18 Person 5 5 0

Had to wait on the telephone for a while, staff friendly and helpful

Quicker call response

Langham Place Surgery 2024-07-17 Person 4 5 0

Didn't find receptionist particularly helpful. Tried to explain I'm disabled and unable to climb stairs. This is written on my notes. She then said a Dr wouldn't be able to come downstairs to see me. I explained I felt discriminated against due to my disability. After being left on hold she then came back to me and said a Dr would see me. I should not be made to feel like an inconvenience

Train staff about hidden disabilities

Langham Place Surgery 2024-07-17 Person 4 5 0

Call wait times and not always able to get an appointment within 2 days

Have more doctors on duty

Langham Place Surgery 2024-07-17 Person 4 5 0

I have called on occasions and been unable to get an urgent app and told to go to a and e when I feel if I had been seen by a gp it may have been resolved

More face to face appointments