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Langham Place Surgery 2024-06-12 Person 3 5 0

Best doctor I’ve seen in a long time at this surgery. The surgery and the care isn’t great but really makes a difference when you see a doctor that actually wants to help you and listens to you. Most of reception staff are rude and unhelpful. Always referred to 111 before they will then give you an appointment

Receptionists need customer service training and should be on a performance schedule with feedback sheets, just like the doctors have. I understand their job may be difficult and stressful, but it’s ridiculous. They act like they are the only people that are working, some of us do actually work as well. They are extremely rude and half of the time don’t listen to what you have said. You should also not have to be referred to 111 to then be given an appointment within the same hour.