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10th July 2024


My appointment was rescheduled with a few hours notice. I was originally given an alternative without checking if I could attend. A reasonably acceptable new time was available but not without me needing to rearrange my work commitments

Suggested improvements
Text messages to be sent in correct order eg cancel first then reschedule, to save confusion Text messages to be sent for every appointment even telephone calls

Experience
Involvement
Cleanliness
Staff
Appointment