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Written by a patient
31st March 2016


I have been trying for several days to get an appointment but I am always being told there are no appointments available if I can get through on the phone at all On March 31st I managed to get through to the reception at 12 minutes past 8 ,there were still no appointments available. I was offered a phone appointment on wed April 6th ,this I consider is not acceptable asI have a knee problem that will definately need a physical inspection and possible referral I have been with this practice about 25 years and have always been happy with the help and guidance offered mainly by Dr greening but recently it is getting increasingly difficult to either talk to or visit a doctor on the day requested unless I can speak to Dr greening who will usually see me that day I am not one for requesting an appointment on a regular basis so when I do try to make an appointment it is usually necessary Clearly the doctors are under government pressure to take on more and more patients but because of this the service that is now being offered is deteriorating I am sure the above has been said to the practice on many occasions before , I just think it is sad that the service being offered is not as good as it used to be

Recommend
Involvement
Cleanliness
Staff
Appointment