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Hythe Medical Centre Surgery 2024-08-30 Person 1 5 0

I read some of these reviews and wonder if we are talking about the same surgery. The receptionists are rude, unhelpful and seem to hate their job. Trying to get an appointment is near on impossible, I've been calling for 7 days and when I got through today I was told there was an appointment with the clinical pharmacist after I had specified I need to see a doctor, I did manage to get an appointment but it shouldn't be a battle. My husband had a phone appointment booked he called first thing to check the time and then someone at the surgery changed the time without telling him, another missed appointment because of the incompetent booking system. False results given by receptionist, should they even be giving results ?? The last time I had a phone appointment with the clinical pharmacist he was working from home with his children running around screaming . Just poor poor service

People are calling because they are unwell, no one wants to be at the doctors. Manners, respect and just being nice doesn't cost the surgery any money. If you can do anything get the receptionist to be a bit nicer and understanding. I'm sure they also get rude patients but remember " behaviour breeds behaviour "