Henfield Medical Centre

Henfield Medical Centre 2022-09-29 Person 4 5 0

Appointments are obviously a concern. Long waits on phone. Kim was professional, confident and made me feel she will would look after her patients with a great deal of care.

I can’t think of anything on this occasion

Henfield Medical Centre 2022-09-29 Person 2 5 0

Hopelessly difficult to see a doctor- yet the surgery is frequently empty

Reset the initial response to phone calls so that they don’t simply appear to be trying to send you anywhere else but to your GP

Henfield Medical Centre 2022-09-28 Person 4 5 0

I saw the diabetic nurse Fiona and I always find her very helpful and caring as are the other nurses that I have had contact with. I had a face to face appointment which she arranged following a referral regarding my medication. However in respect of getting an appointment to see my doctor at the surgery or in fact any doctor I find virtually impossible as you cannot get beyond the reception staff.

My appointment was not on time but I fully appreciate that all the nursing staff appear to be overworked and doing their best.

Henfield Medical Centre 2021-11-10 Person 1 5 0

The receptionist I dealt with was the rudest and had the most disgusting manner I’ve come across in the health industry. Short of being screamed at, I came away shaking. Absolutely disgraceful from a place of care. All I was doing was dropping off a sample for my grandad and the woman was unbelievably rude for reasons far beyond my awareness. Get some manners and do not treat people like dirt.

How about being polite?

Henfield Medical Centre 2020-09-24 Person 1 5 0

First 2 answers above are not applicable to complaint Tried to make appointment. 1st call, 09.34 today held on for 25 minutes until first in queue then cut off. second call 14.50, third call held then cut off.15.06, got through, made appointment Realised problem with appointment so 4th call 15.16, 5th call 15.18. both cut off. Above all made on mobile. Then on landline, 3 calls before got through without being cut off. All the cut off calls were held in queue until number 1 in queue then cut off with message "unable to take your call" after long wait. Total time spent to make appointment over 3 hours!

sort out phones system