Henfield Medical Centre

Henfield Medical Centre 2022-09-29 Person 5 5 0

I have no complaints at all, the telephone was answered almost immediately, the appointment made and and the blood test was as expected. I haven’t even got a bruise! Well done Henfield Medical Centre.

With this particular appointment, nothing, it was most satisfactory.

Henfield Medical Centre 2022-09-29 Person 4 5 0

Although there are many telephone lines only one person actually answers the calls. Therefore it is not unusual to be 18 in the call queue and when you get down to number I you can get cut off!! Then you have tojoin the queue again. That could mean you have been on hold for over 2 hours.

Have more than one person answering the telephone. It would be good to see a doctor especially your own doctor from time to time. All you can see is the triage nurse but although the are ok it's your own doctor that knows your medical history!

Henfield Medical Centre 2022-09-29 Person 4 5 0

Nothing can ever be 100per cent but it wasn’t clear at first where wheelchair patients could or should access for vaccinations until we asked and after that we were seen immediately and swiftly.

Wheelchair access

Henfield Medical Centre 2022-09-29 Person 4 5 0

The flu and Covid booster vaccinations were carried out by friendly staff and kept to the time of my appointment. It is however, sometimes difficult to get an appointment to see my GP and have first of all to talk on the phone with them before being seen by them . This does make the diagnosis rather long winded.

Personally I feel that the old system whereby a receptionist answering a patients initial phone call made an appointment for you to see your Dr, without this phone review being the first step to diagnosis.

Henfield Medical Centre 2022-09-29 Person 5 5 0

Was sent an email reference injections. Clicked on and selected a convenient date for me and it was as simple as that.

Not a thing. Arrived before appointment time with only two people in front of me. So virtually no waiting time. Then less than five minutes later I'm out.