Henfield Medical Centre

Henfield Medical Centre 2022-10-08 Person 3 5 0

The nurse I saw for my annual check was wonderful, informed, kind and helpful, as are most of your staff - once you can actually get to see someone. This can be a massive battle for people who are unwell and some of your bureaucratic procedures - such as not allowing the patient to forward a pertinent email, and insisting that if they don’t get a phone appointment one day they start the fight to get through on the phone all over again the following day - are unacceptable and need improvement. I understand that times are difficult and the surgery is short staffed and cannot cope with the number of patients it now has. However, letters can surely be emailed - it is the 21st century - and the econsult service is inadequate and usually rejects your condition once you have jumped through all the hoops, making yet more work for the telephone staff. To sum up: great service once you see someone, but an awful long battle prior to getting to that stage.

As above

Henfield Medical Centre 2022-10-08 Person 2 5 0

Every experience I've been involved in with either my appointments or my mother's appointments have been stressful. I have very little faith in doctors and nurses. My last experience I left feeling stressed and very tearful. They put the fear of God in me. Getting a second opinion, I'm less stressed and frightened now. I'll be changing surgeries when I can. Front desk/ reception are lovely and do the best they can.

Who knows. New management. New system

Henfield Medical Centre 2022-10-07 Person 5 5 0

Dawn was very efficient and kind i was five minutes late and she reopenned the system as i was the last appointment -

Nothing

Henfield Medical Centre 2022-10-07 Person 4 5 0

There are often long queuing waits, but once you do get through then it’s fine.

Not really given the pressures you are under.

Henfield Medical Centre 2022-10-07 Person 4 5 0

I had some health issues early in the year that were completely mismanaged and could have had very severe consequences. Thankfully all was redeemed in the end and my care since has been outstanding. I was quite upset and angry about the mistakes that were made but I have been blown away with the accountability the surgery took for their failings and the work they have put in to rectify. All the reviews about appointments are sadly true but this is the case everywhere, not just at Henfield. They do however continue to offer the best service they can whilst under immense pressure due to high patient numbers, covid backlog and ridiculous red tape. The covid and flu vaccination clinics have been the most efficient of any others I know of.