Henfield Medical Centre

Henfield Medical Centre 2024-02-14 Person 4 5 0

Due to the enormity of the task you can be kept waiting to get an appointment an awfully long time 45 mins the other day

Answer the phones a little quicker however it must be very difficult in this increased customer numbers and budgetary constraints

Henfield Medical Centre 2024-02-12 Person 5 5 0

All was good

Nothing

Henfield Medical Centre 2024-02-10 Person 4 5 0

It’s usually not easy to get an appointment however in this instance Judith took on board that the physios at Southlands Hospital were concerned about a new symptom when I arrived for a cardiac rehab class, and she made sure that I received same day phone triage. Michael phoned me within half an hour and after a good discussion arranged for me to go in to see him the next morning

This time it was a good experience, however a previous visit to the surgery when I have requested an appointment with my doctor to discuss my medication since open heart surgery I was told there was nothing available for a week and that I had to go back in a couple of days to try again. This was very stressful as I have been concerned about my recovery.

Henfield Medical Centre 2024-02-10 Person 4 5 0

It's usually ok to get an appointment, maybe sometimes not always as immediate as one would like and sometimes only over the phone.

Everything was good and prompt today.

Henfield Medical Centre 2024-02-10 Person 2 5 0

You sent me a text telling me my appointment was at Henfield GP surgery, I cancelled my clinic to allow to attend. I attended to an unhelpful receptionist. Not acceptable, communication needs to be clear, “ your telephone consultation is different to attending medical centre”, please sort this out. This cause my unnecessary distress, would help if reception could perhaps say, really sorry, how could we change our communication to prevent this occurring to anyone else” not a sorry shoulder shrug with no acknowledgement of my distress. Simple fix eh?

Communication about what appointment type is phone v face to face easy fix. Nurse was excellent.