Henfield Medical Centre

Henfield Medical Centre 2024-03-12 Person 5 5 0

The medical centre has always been very helpful and responsive. All the staff, nurses and GPs I have had dealings with are brilliant.

Nothing

Henfield Medical Centre 2024-03-12 Person 4 5 0

Not this time, but in previous occasions my immediate family have found it difficult to get face to face appointments, only over the telephone.

Nothing, I was out before my appointment

Henfield Medical Centre 2024-03-11 Person 4 5 0

Telephone requests for appointments seem to work well but visited reception on one occasion for an additional appointment when symptoms changed. Request not granted & told to contact physiotherapy service before further appointment could be made. Have subsequently seen Ryan McDermott (physio) with good outcome.

Generally quite a satisfactory experience. Could have had extra reassurance when symptoms changed by way of a consultation, either in person or by telephone.

Henfield Medical Centre 2024-03-09 Person 3 5 0

I was offered a cancellation for an appointment with the nurse which was good , however she couldn’t help me and suggested I ask for a face to face appointment with a doctor . There was nothing available and I was asked to call the following Thursday to see if new appointments had been opened up . There is no guarantee one will be available then if I cannot call at 0830 That is potentially a long wait for a face to face appointment

Longer opening hours or early / later appointments if at all possible

Henfield Medical Centre 2024-03-09 Person 4 5 0

Last year I found that it is not easy to get an appointment and the doctor seemed to be under time constraints when I did speak to her. This was not helpful to me as I had to go elsewhere to solve my problem. This appointment from my recent visit was made for me by the Asthma Nurse during a telephone appointment. The nurse had it down as a face to face but I received a text that it was a telephone appointment.

A doctor should have time to spend with each patient to assess the problem. On this visit it went very well and I have no complaints.