Henfield Medical Centre

Henfield Medical Centre 2024-09-03 Person 4 5 0

Micheal the ANP was particularly helpful, informative, intelligent and qualified to deal with my symptoms. The medical advice seemed solid. The difficulty has been with trying to get an appointment. On this occasion the phone system did not allow you to speak to someone to book so I was forced to drive to the surgery to organise an appointment. The trainee receptionist was responsive and dealt with my needs professionally and with care. I was provided with an appointment for the same day due to my prolonged symptoms of 4 weeks. Overall, this particular experience was very positive and I rate Michael highly.

It would benefit the patient to be asked whether all their concerns had been covered and that they were happy with the treatment plan suggested.

Henfield Medical Centre 2024-09-03 Person 5 5 0

Appt with physio after econsult. Excellent and timely experience.

No problems.

Henfield Medical Centre 2024-09-03 Person 5 5 0

Staff, nurse and doctor very plesent and helpful

Everything was perfect

Henfield Medical Centre 2024-09-03 Person 5 5 0

I made my appointment via the NHS app which was very easy.

Nothing

Henfield Medical Centre 2024-09-01 Person 2 5 0

I think the reception team need to work much harder to welcome patients and attend willingly to them - even to notice they’re there. The process of access to - in my case a blood test appointment was very cumbersome. Once made, the automated system of reminders was good. On the day, the screen check-in was easy. Waiting room empty at 8.15. Phlebotomist - Di - was friendly and efficient and very punctual.

I think a huge amount needs to be done both to make access easier and tailored to the specific needs. I feel that the attitude at the practice is defensive - to protect the staff from the patients demands rather than thinking from the patients’ position and aiming to improve things for them, the patients.