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Henfield Medical Centre 2022-10-18 Person 3 5 0

My diabetic review had been overlooked but once I went to the surgery to question this, I was given an appointment and things went very smoothly. The phlebotomist/ HCA was efficient, kind and helpful. She was very professional. My telephone appointment with the diabetic nurse was informative and helpful and very friendly and professional. Overal things were good, no idea why my diabetic review has been missed 2 years in a row

Make the telephone lines shorter, I find it quicker to walk to the surgery as waiting in the telephone queue can literally be 45 mins. Put 2 people on the phones? If the surgery management want everything done at arms length then that facility must be quick and efficient, which frankly at present it isn’t.