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29th May 2024


It is a busy surgery. The receptionists have always been polite, professional and helpful. I have found that there are certain times in the day when the phone lines are less busy. I appreciate the text messages sent to confirm and remind the appointments made. There is also a very efficient method for the doctor to communicate results by text. Although face to face appointments are always welcome they are not always necessary and I feel that I am kept up to date sufficiently well with the automated systems.

Suggested improvements
I am able bodied and can manage technology. I do not know what the experiences of patients with various mental and / or physical disabilities are. For me personally I don’t think that any aspect of my care could have been done better

Experience
Involvement
Cleanliness
Staff
Appointment