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16th February 2024


I understand the surgery is busy. If the person who takes my call owns the request and deals with it that would be great. Instead they get you off the phone, another person calls you back and takes all the details agin. Then they still need to check with someone else.

Suggested improvements
If I have an enquiry please deal with it and save several other calls

Experience
Involvement
Cleanliness
Staff
Appointment