Share review of Giggs Hill Surgery

Giggs Hill Surgery 2015-02-03 Person 1 5 0

I have found the receptionists on occasion to be appallingly rude (e.g. when my newborn baby was sick and needed an urgent appointment but hadn't yet been registered I was asked in an aggressive manner "when were you thinking of doing that?" and more recently when I had been left for over half an hour in the waiting room and then queried this at the front desk I was told my appointment had been cancelled. When I asked why they hadn't come to the waiting room to tell me i was told "do you think we have time to walk around the building looking for people?". The minimum number of calls to get an appointment has been 80 - my phone tells me how many has been made as I redial..... This is unacceptable. I suggest you create patient panel to keep your patients up to date on how you are improving your systems and staff training.