Fern House Surgery

Fern House Surgery 2020-10-26 Person 4 5 0

Generally very happy with this surgery. Staff pleasant and helpful. Getting Appointments is difficult, time consuming and frustrating hence the 3 stars for appointments. 3_5 weeks lead time to see named doctor. Would have been even fewer stars But for the fact that the Reception And Admin staff are Obviously under great stress and are working hard.

Sort out the phone system to make booking appointments easier and quicker. Either take on more doctors or increase surgery hours to accommodate the large number of patients this practice has.

Fern House Surgery 2020-01-07 Person 4 5 0

Since moving to this surgery last year I have realised what poor care I was receiving at my previous and only other surgery since living in the UK. At Fernhouse, the receptionists friendly, helpful and accommodating. The online booking service is so helpful. It’s not too difficult to get an appointment and the level of care has been outstanding. I am so glad I’ve changed surgeries.

Fern House Surgery 2019-12-26 Person 5 5 0

Great service from Sarah

Fern House Surgery 2019-10-28 Person 1 5 0

I took my grandson for appointment expecting to see a doctor but I saw a nurse instead this appointment was made 2 weeks ago. the nurse was uninterested in my grandsons condition she was unable to do anything. she then referred me to see a doctor the duty doctor was in a meeting and she had no idea how long he would be. I wanted to see a doctor in the first place. I waited 40 minutes and then left what a waste of time this place is. I am so glad I am not a patient here nobody has a clue about patent care. they are not interested. they seem to be busy doing nothing!!!

Fern House Surgery 2019-10-09 Person 3 5 0

I usually attend the smaller sub surgery at Wickham Bishops and I book appointments in advance quite easily on line but on the rare occasion I need an urgent appointment I have always been seen very quickly at Fern House Surgery