Fern House Surgery

Fern House Surgery 2021-02-25 Person 5 5 0

The new system if using an online contact form to receive a call back is very good and saves patients from trying to get through by phone.

When Covid is under control and we go forward it will be great not to queue outside and speak to reception staff at a small window. Improvements to the flooring make the environment appear cleaner and strike the appropriate balance between a beautiful old building and modern efficiency. I would like to see a move from phone consultations to a variety of f2f and video calls. There is no substitute for visual contact.

Fern House Surgery 2021-02-18 Person 4 5 0

All of the Staff at Fern House are extremely professional, friendly and helpful. I recently had my COVID-19 inoculation, and despite the restrictions and constrictions of the 'lockdown' all went smoothly. The volunteers were also very friendly and helpful. Can’t praise the service received enough.

Appointment system delays need addressing

Fern House Surgery 2021-02-17 Person 5 5 0

The Surgery is run like a 'well-oiled' machine. My recent appointment with the nurse was friendly and executed thoroughly. Also our recent visit for the COVID-19 inoculation was handled efficiently, professionally and in a well-organised manor.

Not applicable in my opinion.

Fern House Surgery 2021-02-15 Person 5 5 0

All of the Staff at Fern House are extremely professional, friendly and helpful. I recently had my diabetic review and COVID-19 inoculation, and despite the restrictions and constrictions of the 'lockdown' all went smoothly like a 'well' oiled machine.

In my opinion its impossible to improve on an excellent service and care.

Fern House Surgery 2021-02-06 Person 4 5 0

Just a brief note to thank all the staff and volunteers for the superb organisation shown on our recent visit for inoculation against Covid Very much appreciated. John David and Christine Barbara Walker

nothing