Fern House Surgery
125-129 Newland Street, Witham, Essex, England, CM8 1BH Also known as: Fern House
131
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Fern House Surgery
2011-10-26
Person
2
5
0
Written by a patient
Written by a patient 26th October 2011
I have been loosing confidence in this surgery for a while, but this morning was the final straw when the doctor actually GOOGLED my blood test results because she couldn't remember what the 'normal' levels were. I know they can't be expected to have every fact and figure off the top of their head, but surely they should use a more reliable source than google?! She then diagnosed me with a serious liver condition which it turns out I do not have. I am 36 weeks pregnant and found this incredibly distressing. I am now in the process of finding another surgery as this was one mistake too many.
Fern House Surgery
2011-10-20
Person
4
5
0
Written by a patient
Written by a patient 20th October 2011
There has definitely been an improvement on reception. The ladies are welcoming and polite. That didn't used to be the case.
Fern House Surgery
2011-10-05
Person
4
5
0
Written by a patient
Written by a patient 5th October 2011
I think that it is extremely difficult to reach the surgery by telephone (and i know i am not the only patient with this opinion) when i eventually get through to the surgery i have never recieved an apointment for the same day or the next (unless stated an emergency). would it not be possible to have a website that appointments can be booked under as an option?
I have also waited on a few occasions for over an hour to see a doctor and with babies and young children to amuse with nothing other that a few torn books to look at this can be extremely frustrating.
At busy times it is very difficult to hear your name being called over the tannoy. I think this system needs to be updated.
Fern House Surgery
2011-08-24
Person
4
5
0
Written by a patient
Written by a patient 24th August 2011
I find all the staff at Fern House Surgery always very caring and helpfull and it has a nice friendly atmosphere even when they are all so busy.
Fern House Surgery
2011-08-15
Person
4
5
0
Written by a patient
Written by a patient 15th August 2011
The waiting areas often look a bit shabby and feel stuffy.
Resources
Short link to review Fern House Surgery: http://iwgc.net/eb8ru