Fern House Surgery

Written by a patient

Very good surgery even though all surgeries are over stretched. All the receptionists are considerate and sympathetic and always seem to deal with a lot of unrulely patients professionably. The doctors are very good and have never had a problems. Also the nursing staff go over and beyond their duty of care

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Appointment

Written by a patient

Phones are rarely answered. Almost impossible to get an appointment. Called and asked for emergency appointment and was told to just go to A&E!

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Appointment

Written by a patient

The management at this surgery is non-existent. I have been a patient here for 30 odd years, and in that time nothing has changed (apart from they have 3 times as many patients registered), there seems to be no organisation , or concession given over to technology, which could make management of this office more efficient. You are interrogated to get an appointment, treated with disdain by staff, and ignored by largely non performing doctors, and generally made to feel like a criminal for having the audacity to be ill and use up everybody's valuable time. No one answers the 'phone, reception seems a shambles, no one ever seems to know whats going on, or who's doing what and when - everybody seems to be busy doing, well nothing.

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Written by a patient

I would just like to say thank you to Sarah for her help with my recent illness

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Written by a patient

The online system has helped make appointments. The dispensiary is very good. The phone system is poor. It tells you to select option 7 to speak to the medical secretaries, but in fact you can't speak to them - you have to speak to reception, and this option has not been corrected for months. It is then difficult to get through to the receptionists.

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