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Written by a patient
26th October 2011


I have been loosing confidence in this surgery for a while, but this morning was the final straw when the doctor actually GOOGLED my blood test results because she couldn't remember what the 'normal' levels were. I know they can't be expected to have every fact and figure off the top of their head, but surely they should use a more reliable source than google?! She then diagnosed me with a serious liver condition which it turns out I do not have. I am 36 weeks pregnant and found this incredibly distressing. I am now in the process of finding another surgery as this was one mistake too many.

Cleanliness
Efficiency
Caring
Nursing staff
Dignity/Respect