Dorking Medical Practice at New House Surgery

Dorking Medical Practice at New House Surgery 2016-08-31 Person 3 5 0

Appointments should be on a first come first served basis not on who can ring in the quickest at 8 am, with time for emergencies after surgery. If I need an appointment I would like it in the next 2-3 days not in 2 weeks time, and that's only if there is one available online. Also, all the wasted appointments where people don't turn up, I would like to suggest 3 strikes and their out. This may seem harsh so maybe you could come up with some other penalty like a fine. Finally, I think some of the staff could do with training in being more patient friendly.

Dorking Medical Practice at New House Surgery 2016-07-28 Person 2 5 0

The reception staff are the first port of call into the practice and they really let the surgery down. The times I have called in for appointments or enquiring after a missing prescription have been a very unpleasant experience largely down to the rude receptionist I had the misfortune of speaking to on the phone. I also think the voice on the phone recording system is quite "hard" and quite unwelcoming. Perhaps replace it with a softer, more welcoming voice!

Dorking Medical Practice at New House Surgery 2016-07-24 Person 5 5 0

Reception staff were outstanding what more can I wish for pen run out! What more could I ask for joy got me a cup of water! Gure Shi was wonderful, so polite so helpful, so considerate blood test Kidney New sample. 11.7.16.

Dorking Medical Practice at New House Surgery 2016-07-24 Person 2 5 0

Waited over an hour for my "booked in" appointment. Not acceptable.

Dorking Medical Practice at New House Surgery 2016-07-24 Person 0 5 0

Very impressed by receptionists. Quiet reaction to an angry patient. (1.7.16).