Share review of Dorking Medical Practice at New House Surgery

Dorking Medical Practice at New House Surgery 2019-09-27 Person 2 5 0

Dr prescribed a blood test. No appointments for a week. Due to go on holiday week test could have been scheduled explained this.Reception spoke Dr who then came back and said actually there was an appointment next day at 9:30am. Came to Surgery at 9:30 only to be told "system down" no blood tests and no other appointments. Told could go to EAST SURREY OR EPSOM Hospital and get test done and to come back for 'paperwork' next day. Did this and went to Epsom only to be told that the Form I had been given was East Surrey form..they very kindly sorted this and did a blood test but the results would go from EPSOM to EAST SURREY then DMP unless Dr called Epsom and they would give results over the phone. I called Surgery 4:30pm and explained this. On making this call I was No.1 in the queue and was left hanging on with the phone ringing for a good 20mts only to be answered by someone laughing and when I explained the situation was met with 'indifference' and asked the question "who should we call at Epsom Hospital?" The whole process of trying to get a blood test for my condition (although not urgent) has been woefully inefficient. I have been a patient at New House/Dorking Medical Practice for over 40yrs and I am finding it more and more awkward and difficult to make contact. I will not even go into explaining about what happened regarding a leg injury I sustained in July whilst on holiday - I am happy to discuss this over the telephone and explain and wrong appointment date and time given to me.