Share review of Delapre Medical Centre

Delapre Medical Centre 2017-02-10 Person 2 5 0

While my experience when I actually get to see a nurse or a doctor is very good, obtaining an appointment is a nightmare. I welcomed the introduction of online booking when it first came in as I personally found it far better than hanging on to the phone for ages or having to go to the surgery in person to book. However, while I appreciate that the new telephone triage system is useful for arranging same day appointments, it seems to have coincided with the demise of the online booking system. I don't see a doctor that often, and it's usually something that I don't really consider needs an urgent, same day, appointment but will be OK if seen within a week or so. However, there are rarely any appointments at all now online so we are back to having to wait until someone answers the phone. I don't understand why we can't have both systems simultaneously as they are for different needs: a telephone system of triage for same day appointments, and advance online booking of other appointments (with a telephone option for those without internet access). Or is the reality that same day urgent appointments are being prioritised at the expense of those of us who don't see everything wrong with us as being in need of same day consultation?