Reviews
A very good and easy experience from start to finish
I would like to say thank you to Nurse practitioner who sorted my issue with puffer. She made sure i got the correct one and refunded the money.
Also i would like to thank you Loraine Nurse practitioner who really put me in easy when i was worried after my day surgery, when i had a paid. She examined me and was very nice.
Getting an appointment is impossible. I tried phoning through at 8am and can never get through to anyone. Ringing through is also a lengthy experience why is the connecting number 5 for an appointment make it number 1. When you do get through, they are always fully booked for doctors’ appointments for that day. Why am I with a surgery that I can’t get an appointment for?
I came to Charing Surgery to have minor outpatient surgery and got lost on the way, which left me in floods of tears because I arrived late and thought I had missed the appointment that I had waited so long for. Not only was I still seen, but the nurse on the door could not have been kinder to me - she is an absolute credit to the surgery.
I was then seen by the most wonderful surgeon who was kind, considerate, patient and tolerant and most of all: extremely professional. His colleague Kerrie was absolutely lovely as well, she was both knowledgeable and caring, and adapted her behaviour to keep me calm. I suffer from anxiety and Kerrie literally held my hand throughout the surgical procedure to calm my fears and palpitations. The staff at this surgery came across as the very best of the NHS and I cannot recommend the staff, the surgeon, his colleague Kerrie and the surgery enough. Thank you so much for your patience with me today, it really was very much appreciated.
I had a lump on my back, called the surgery and Dr Warrilow called back and asked me to come along after his last patient that day. He inspected the site advised it was quite probably a chat and would book it in to be removed. This took around 8 weeks which in the current climate was good. He performed the procedure, explaining everything clearly so I felt reassured and relaxed throughout. Very good clinical care.
Resources
Short link to review Charing Surgery: http://iwgc.net/ecdn4