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Charing Surgery 2023-05-05 Person 2 5 0

The appointments system at Charing Surgery has become impossible. Phone triage, whilst a pain is OK. Only being able to book an appointment on the day, for the day is ludicrous. I have a couple of things needing to be looked at by a GP. They are not "urgent" and can be booked a week in advance. My calendar, like a GP's calendar, is busy. My time, and the time of those who work with me is equally valuable. Being able to book an appointment a number of days in advance, with phone triage as a gatekeeper if needed, would make so much sense.

Sort out your appointments system, it doesn't work.