Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2022-10-26
Person
3
5
0
26th October 2022
With a time slot to book between 8 & 9 it is nigh on impossible.
When I came to collect pills the receptionists were first class
Suggested improvements
Allow booking appointments at any time of your working day
31st October 2022
Response from Billingshurst Surgery
Hello, Thank you for taking the time to leave a review with us. It was excellent to hear your thoughts on our receptionists. I think there may have been a misunderstanding with the answerphone message here so to confirm we do allow appointment booking throughout the whole day, as long as appointments are available. We reserve the time between 8am and 9am for appointment booking only. This is to help the appointment calls be cleared each day before other matters are attended to. Our apologies for the confusion. Many Thanks, Billingshurst Surgery
Billingshurst Surgery
2022-10-24
Person
4
5
0
24th October 2022
It took approx 45 minutes until my call was answered to book a flu jab
Suggested improvements
None
Billingshurst Surgery
2022-10-24
Person
4
5
0
24th October 2022
Long queues on the telephone and difficult to get a same day appointment using the Ap as the Ap can take a while to show same day appointments even if you log on exactly at 8am
Suggested improvements
Nothing
Billingshurst Surgery
2022-10-24
Person
3
5
0
24th October 2022
Vaccinations were booked by phone and carried out efficiently. There was. No need for any consultation as I knew what was happening. It is difficult to get an appointment and I will be trying to get one for some information about my knee as I have not heard anything since June.
Suggested improvements
Nothing as far as the vaccinations were concerned. Have other issues though.
31st October 2022
Response from Billingshurst Surgery
Hello, Thank you for your feedback, it was great to hear that the vaccination part of our service has gone well. If you continue to struggle to get an appointment and are just looking for information you can also contact us via eConsult using the following link (https://billingshurstsurgery.webgp.com/). You can use eConsults for submitting requests for appointments as well as administrative things such as requests for information. Hopefully that will resolve problem, if not you can also submit a contact us form on our website (https://www.billingshurstsurgery.co.uk/contact.php) and we will look into it for you. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2022-10-23
Person
5
5
0
23rd October 2022
Very happy with the the quick turnaround
Suggested improvements
The ques were moving quickly
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8