Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Billingshurst Surgery
2022-12-16
Person
4
5
0
16th December 2022
All excellent apart from availability of appointments when using telephone. Its probably because its not always easy to navigate the alternatives.
Suggested improvements
Increased availability of appointments
Billingshurst Surgery
2022-12-09
Person
3
5
0
9th December 2022
NHS 111 advised last week that I should see a doctor 'today or tomorrow ', but no appointments were available until next week. That made me worried without providing effective triage. However as I was deaf I was offered a micro suction appointment yesterday, and this has reduced my deafness significantly. As I am still unsteady I plan to keep my appointment with the doctor next week, but if my balance improves over the weekend I will probably cancel as I know that appointments are scarce and others may have a greater need
Suggested improvements
If there were enough doctors and none ever got sick, then there would be no problems. As it is, unfortunately ...
29th December 2022
Response from Billingshurst Surgery
Hello, Many thanks for taking the time to leave a review with us. By the sounds of it you had things well in hand, but I am sorry that we were unable to offer an appointment sooner for you. Thank you also for appreciating the challenges we are facing. We are continuing our commitment to expand and adapt the way our appointment systems work to try and offer as much capacity as we can. We continually review/tweak the appointments system based on suggestions and pressures, and try to make bigger changes to it every few months or so to allow the changes time to bed in. We last adapted the appointment system in August 2022, we are planning to do this again in January 2023 as we should also be having some more staff joining us around that time. Many thanks, Billingshurst Surgery
Billingshurst Surgery
2022-12-04
Person
5
5
0
4th December 2022
Everyone from telephone booking to result was very friendly and helpful.
Suggested improvements
Nothing. It was all perfect.
Billingshurst Surgery
2022-12-03
Person
4
5
0
3rd December 2022
Long wait time for appointment but quick,efficient, professional and very pleasant when I got there
.
Suggested improvements
Get more appointments so I do not have to wait 5 week.next time
Billingshurst Surgery
2022-12-02
Person
4
5
0
2nd December 2022
It can be a bit hit and Miss when you phone for an appointment. Generally it is good and has improved last 12 months. The receptionists are all polite and some very welcoming.
Suggested improvements
I think the surgery tries very hard and has helped my wife and I a lot this year. We are very grateful for the support.
29th December 2022
Response from Billingshurst Surgery
Hello, Thank you for leaving a review with us, it is lovely to hear that things are improving, and that we have been able to help you and your wife this year. Rest assured we are continually reviewing the appointments process to offer as much capacity as we can. We will be reviewing the system again in early 2023, and are hopeful that we can being about further improvements from this. Many Thanks, Billingshurst Surgery
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8