Billingshurst Surgery

Billingshurst Surgery 2023-01-05 Person 3 5 0

Can never get through

Nothing

Billingshurst Surgery 2023-01-05 Person 4 5 0

Impossible to get an appointment with a doctor

Nothing on this occasion

Billingshurst Surgery 2023-01-05 Person 4 5 0

My husband has been trying for a few weeks to get an appointment. Although he rings at 8, he is usually told that he is beyond 30 in the queue. He has now given up and I dread needing an appointment as I can see how difficult it is. I appreciate that there has been a fair amount of staff sickness.

I think that perhaps there could be two opportunities a day for appointments-a morning appointment which needs to be made at 8am onwards and a second bite at the cherry with phone lines open from 1 to 1.30 for an afternoon appointment. At least this way patients would not be left feeling helpless that they have missed out for another day. This system worked well at my last surgery which had a similar number of patients.

Billingshurst Surgery 2023-01-05 Person 5 5 0

Lovely nurse who was very happy to chat through it all

Nothing always friendly and happy to help at the surgery

Billingshurst Surgery 2023-01-04 Person 4 5 0

A diabetic nurse called me via. phone. The appointment was for 09:10am the call came through at 10:20am. Not the nurses fault. The consultations are for 30 mins, the notification txt messages assumed for 10 mins. The question/ answers with the nurse was informal and instructive and useful. The nurse was knowledgeable and had a nice manner to inform me of options.

More accurately informed of the phone call.