Billingshurst Surgery

Billingshurst Surgery 2023-01-29 Person 3 5 0

There are not enough appointments available for the cohort you are serving. With the rapid expansion of the village then the pressure on the surgery increases and the level of service decreases. When I first joined the surgery 16 years ago you didn’t have to wait a week to see a GP. I had to, despite chronic pain that was preventing me sleeping. I appreciate that my condition may not have been as urgent as other peoples, but a week is a long time when the pain prevents sleep. And I had to push for the appointment as it was suggested that I should see a Physio for my condition. I can see that it is a difficult situation with NHS as it is but it still needs addressing. The Doctor that I saw was exemplary. I couldn’t have had better care, and so the wait was worth it. But it is a sad state of affairs that people with possible non-life-threatening conditions have to wait so long to see someone.

Increase number of GP appointments,.

Billingshurst Surgery 2023-01-28 Person 4 5 0

Unfortunately getting through on the phone is a nightmare, usually over 20 in the queue, then when through no appointments left !

If lucky enough for an appointment they are always well managed .

Billingshurst Surgery 2023-01-28 Person 4 5 0

Wait times on the phone were about 10 minutes, appointment was for an injection only, appointment was on time & very professional.

Making an appointment seems to be the most difficult part

Billingshurst Surgery 2023-01-28 Person 4 5 0

One has to get used to the system. Personally I have to have regular blood tests and it is not easy to gauge the timing with the hospital appointments as you can’t get one two months ahead. Likewise 3 monthly injections.

Excellent surgery and staff. It is just when you have to have blood tests and injections every 3 months it would be helpful to be able to book the next one immediately after the last rather than take your chance within a four week period.

Billingshurst Surgery 2023-01-28 Person 4 5 0

After major surgery, I needed to see a doctor

No, the service was very good