Billingshurst Surgery

Billingshurst Surgery 2023-04-06 Person 3 5 0

There was a problem and the Diabetic nurse was over an hour behind. If reception told us of this situation on arrival, it would have prepared me for the wait.

Inform those waiting of any delays.

Billingshurst Surgery 2023-04-06 Person 2 5 0

I was eventually able to get through to Billingshurst Surgery, after attempting for three mornings in a row, holding on this occasion for less than an hour, so I was one of the fortunate ones. The next stage was actually being given an appointment, which depended on the Reception staff making their usual unqualified medical diagnosis over the telephone, despite no medical training. Again, I was lucky, there was the possibility of being given an appointment, but an online form was then requested by the receptionist to be filled out. I did not give up. I filled out their form, the conclusion being that I should contact surgery. I managed once again, eventually, to contact the surgery, which is a feat in itself, and was told that a pharmacist would be a more appropriate contact. By this stage I am feeling quite deflated but I persevered did as I was told by the receptionist and contacted the pharmacy in Billingshurst. The advice from the pharmacist was to make a GP appointment. So back to square one. I contacted the surgery once again and, albeit begrudgingly, and with no more excuses, I was offered an appointment at their convenience. I arrived for the appointment, joining only two other patients in the waiting room at what should have been their busiest surgery hours. The receptionists were telling patients there were no more GP appointments available, while I looked around at a near empty waiting room. The appointment itself felt very rushed, no detailed examination, no explanation, professional opinion of the cause or treatments available, the appointment took all of five minutes, a referral was made, felt like he couldn’t wait to get me out of there.

All of the above

Billingshurst Surgery 2023-04-06 Person 4 5 0

I very positive experience overall

I had no problems on this visit

Billingshurst Surgery 2023-04-05 Person 3 5 0

It was very easy to book an online blood test appointment. However, getting a GP appointment is next to impossible! I had to abort my blood test appointment due to the HCA being new and therefore wasn’t prepared with all the forms. She was polite and courteous but unfortunately not prepared.

Be prepared with all the right information/forms

Billingshurst Surgery 2023-04-05 Person 5 5 0

Very efficient surgery .

Smile? Even if it’s difficult sometimes