Share review of Billingshurst Surgery
Billingshurst Surgery
2023-01-31
Person
3
5
0
31st January 2023
Not relevant this time as appointment at surgery's suggestion by text. Usually, impossible to get through on the phone or, when through, no appointments left. Used 111 instead which should not be necessary.
Suggested improvements
On this appointment all was fine in terms of doing an annual check against criteria set by the surgery. No questioning about Diana's recent fall (that resulted in ambulance attending); no discussion about her very poor balance - she needs someone in authority to persuade her to use a walking frame before something more disastrous happens - and this could have been an opportunity.