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19th April 2023


Appointments go so quickly and you are unable to use the e counstate form when the surgery is closed. If you don't call at 8,am on the dot you have to wait until the next day. Gone is the possibility of booking an appointment a week or so later. Getting an appointment is worse now than before covid.

Suggested improvements
Look at how other surgeries around the country have managed to make the appointment system work for them and see if you can implement changes to open up more appointments.

Experience
Involvement
Cleanliness
Staff
Appointment