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23rd October 2022


The new phone system is brilliant, really like the call back option. Getting appointments however is very difficult. I know it is difficult with how big Billy is now, but it is still frustrating. The reception team are always really helpful, patient and nice. I speak with them often regarding med3 amendments and they’re always great. Can’t fault them. Dr. Simkin is amazing and has helped me so much with my chronic condition. She is just brilliant!!

Suggested improvements
Make the council build a bigger surgery for you so you get enough doctors and other specialists for the size of the town, as we are no longer a village! You guys are under a huge amount of pressure from the volume of people living here now and it isn’t far on you or us.

Experience
Involvement
Cleanliness
Staff
Appointment