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Billingshurst Surgery 2023-03-23 Person 3 5 0

A completely empty surgery meant I heard all the enquiries with the receptionist. Unfortunately I was left stunned at how she spoke to people. Incredibly rude, abrupt and obnoxious. She even asked an elderly gentleman if he had his hearing aids in - in an aggressive way - as she has zero patience for him being hard of hearing. There were other, equally blunt exchanges. Her manner was horrible. Why so rude to people? Maybe she was having a bad day? If it’s the norm then she really does need training or put in a back room role.

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