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16th February 2023


I had an appointment at 3.20pm and by 3.50pm the nurse still wasn’t available. I had to collect my child from nursery and therefore had to leave without my appointment. Nurse called and was extremely rude about rebooking an appointment.

Suggested improvements
If running late then patients need to be informed. We cannot be expected to wait more than 30 mins. We have other commitments as well

Experience
Involvement
Cleanliness
Staff
Appointment