Aylesford Medical Centre
Admiral Moore Drive, Royal British Legion Village, Aylesford, KentEngland, ME20 7SE
17
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Aylesford Medical Centre
2020-03-12
Person
1
5
0
Written by a patient
Written by a patient 12th March 2020
Woeful. Impossible to get an appointment, even in advance. Robotic, unhelpful staff and doctors that seem oblivious to the many issues.
Aylesford Medical Centre
2019-10-03
Person
1
5
0
Written by a patient
Written by a patient 3rd October 2019
I am not sure what has happened at this surgery
but the current appointment system just doesn’t work.
Patients need to be able to ring and book an appointment, being triaged is not good enough it is a surgery not A&E! The triage system is flawed as the doctor takes up to 3 days to call you back. What might not seem an emergency over the phone could actually be more serious!
I will be looking for an alternative surgery
Aylesford Medical Centre
2019-03-27
Person
1
5
0
Written by a patient
Written by a patient 27th March 2019
Absolutely terrible service. Unable to get any appointments via their app so I had to attend the clinic to book. Turned up for the appointment to find the receptionist didn’t book the appointment! So, another 6 week wait. This is very unacceptable and the receptionists behaviour didn’t really care which has upset me.
Aylesford Medical Centre
2019-03-19
Person
1
5
0
Written by a patient
Written by a patient 19th March 2019
Telephoned surgery for appointment 18th March 1:30 and informed that can't make appointment and will need to call in the morning between 8am and 10am. Called at 8:38am 19th March and informed I can make appointment for in a fortnight or after providing a brief description to receptionist that the Doctor will call me back soon. Just after 4:30pm I call surgery as have not heard anything and am informed I am on the list and will be getting a phone call. I was reassured that although surgery closes at 6pm the doctors are still doing appointments until 9pm. Well 9:30pm and now I have no clue as to where I should go for medical assistance. This system is a shambles and does not make it easy for vulnerable people to access medical assistance.
Aylesford Medical Centre
2018-12-03
Person
1
5
0
Written by a carer
Written by a carer 3rd December 2018
Impossible to get an appointment over the phone had been calling hours and just kept getting hung up on extremely rubbish system when your daughter is very ill and you can't get an appointment for her would not recommend using this medical centre
Resources
Short link to review Aylesford Medical Centre: http://iwgc.net/ecbdo