Avisford Medical Group

Avisford Medical Group 2024-06-17 Person 5 5 0

I had a wait for about 2 weeks for a non urgent appointment but the lady I saw was very keen to listen to me and offer advice. Thank you

Nothing

Avisford Medical Group 2024-06-17 Person 4 5 0

I visited the surgery with a view to making an appointment but the Dr was able to see me immediately and arranged a blood test the results of which came through that evening. Dr Sidney sent a message first thing the following morning So I was very impressed. However previously I had tried to telephone on several occasions and after 30 minutes my call was cut off. I was very unimpressed.

I hope the system is now improved and will remain more easily accessible for appointments to see a Dr when needed.

Avisford Medical Group 2024-06-17 Person 3 5 0

I left a urine sample on Thursday 13th and I received a follow up call later, and again in the morning of the 14th. My symptoms were very dark urine with the odd blood clot and bladder discomfort. It was decided to prescribe antibiotics plus I was asked to speak to urology at St. Richard’s for further advice, I spoke to the nurse who had dealt with me the previous week where I failed a TWOC. She advised mirabegron and sent an email to the Avisford surgery. I rang to advise them to expect the email. Late Friday my antibiotics were not at chemist, again Saturday morning. By Saturday afternoon I was in such discomfort that I rang 111 and they got me an appointment at the UTC St Richard’s. There they prescribed antibiotics that I picked from Tesco pharmacy on way home. Since then my urine is a clearer colour - I still have an irritable bladder but not as bad as Thursday to Saturday. Not checked if prescription in from Avisford but possibly could do with the mirabegron. Tried calling today but phone queue and pressing 2 for callback didn’t seem to work. The lady I spoke to on Thursday and Friday was helpful but it seems somewhere along the line my situation was missed.

Ideally check for email from Urology and have had the prescription for antibiotics and mirabegron signed and at Allied pharmacy on Friday evening.

Avisford Medical Group 2024-06-17 Person 5 5 0

Very efficient service

Not applicable

Avisford Medical Group 2024-06-17 Person 4 5 0

The appointment was made on my behalf.

Nothing really.