Avisford Medical Group

Avisford Medical Group 2023-09-28 Person 2 5 0

I was given wrong information about getting an x-ray. The doctor was correct and I needed a form from reception or for them to put my referral through to my designated hospital and could have got my x-ray done straight away. Unfortunately reception did not know the procedure and was told I would be contacted with an appointment. Fortunately, I phoned 2 days later and found out not correct and talked directly to hospital where I was told I could walk in with correct form or referral. In the end, was delayed getting an x-ray and urgent results by 5 days.

Appropriate training to reception staff and doctors on correct procedure for walk in x-rays

Avisford Medical Group 2023-09-28 Person 4 5 0

Staff always seem helpful & if they don’t know they ask someone who does. If they say they’ll ring back, they do! It’s much easier & quicker to go to the surgery to make contact rather than wait ages (40 mins sometimes) on the end of a phone. Only been with them a year & quite impressed with service. Thank you

The phone lines!

Avisford Medical Group 2023-09-27 Person 5 5 0

I think the surgery is very well run

Nothing

Avisford Medical Group 2023-09-27 Person 5 5 0

Doesn’t seem to be a problem for me to book an appointment

Nothing

Avisford Medical Group 2023-09-27 Person 4 5 0

In general I am able to get appointments but mostly over the telephone. I have had a couple of face to face this year.

More face to face appointments.