Avisford Medical Group

Avisford Medical Group 2023-10-12 Person 5 5 0

Excellent service

All good

Avisford Medical Group 2023-10-12 Person 4 5 0

The best way to get an appointment is to phone at 0830 on the day. There will be a wait but you will get through and an appointment is given.

If you want a non urgent appointment you can be waiting weeks.

Avisford Medical Group 2023-10-12 Person 4 5 0

Too long on phone. Easier for o pop into surgery. When saw doctor, took my granddaughter with me and doctor was very good and explained everything well and organised tests to be carried out. Was reassuring.

All good

Avisford Medical Group 2023-10-11 Person 4 5 0

I had a lovely experience yesterday. It was with a wellbeing appointment which I didn’t know even existed but I’m glad it does. Katie was very supportive and just sat and listened without telling me how I was over reacting was just what I needed. I feel really supported and do genuinely feel everyone at the surgery is there to help. I do feel booking an appointment is really really hard work. Lines open at 8:30am and I’m a parent of four children so am generally on the school run at that time. If I ring at 9am it takes ages to get through and appointments are then gone. However if I ring at 8:30 I can put it on loud speaker, do my whole school run, get home and I’m lucky if Iv been on hold for 30/40 mins and if they answer it’s 50/50 if they have appointments or now. I really really do appreciated how many people ring and need to see a doctor but surely there could be another way as this can be very frustrating and patients put off ringing. If I’m honest I have put off the last two weeks ringing to book my children’s flu jabs in which I know is wrong but it’s finding 40 mins in the day to ring and wait. The surgery is amazing, staff are lovely, I just find the whole booking appointments a shame as if I am honest a lot of people put off ringing because the wait time xx

All above

Avisford Medical Group 2023-10-11 Person 4 5 0

Appointments by phoning not good but a visit to the surgery after 11am has worked well for me. Generally the receptionist are very helpful which must be difficult when dealing with so many patients each day.

Nothing on this occasion!